Customer Reviews

They made buying my car so easy. I wanted a Bronco sport in a specific color which has been hard to find. I worked with Mike Sessa who was awesome through the whole process. They were very fair on the price and weren't pushy about buying any extras. My husband was so impressed with how they treated me(especially being a female) that he will be ordering his next truck through them. I highly recommend doing business here!

Hands down the best car buying experience I’ve ever had! I worked with Mike Sessa who was awesome! He was knowledgeable and not high pressure at all. He got us a fair price for our trade and a great deal on a new Ford. I would highly recommend Jarret Scott Ford to anyone looking for an easy car buying experience.

Steve Burgess was awesome to work with. I recently purchased a used Mazda SUV from Jarrett Scott and cannot say enough about how great Steve was to work with. I had been searching for a while and Steve was quick to get back with me on availability, had the car ready upon my arrival to check out and knew his stuff. Having bought several cars before, Steve made the purchasing process about as straight-forward and efficient as I've ever experienced. He was super knowledgable, kept things simple and to the point and was just a great person to work with. Thanks so much Steve and I will definitely be calling you back for my next purchase.

Overall, my experience here was very good. There were a couple of things I didn't like, but other than that, it wasn't bad.

Great experience no pressure. My sales rep Caleb was very enthusiastic during entire process. Plenty of vehicles to choose from.

Just like any other.

I had Hugo as a sales person. Though I did not buy the car he was an A+ salesperson. He took so much time with us and bent over backwards to help. He had said they were the "old fashion" car sales so I went in thinking he would counter offer my offers. Because this place had not so good reviews I wanted to write about my experience there. Hugo-great all around sales person-if I change my mind I would definitely ask for him again.

I was sent here from my regular dealership, because my dealership didn't have the part that my truck needed. Thank you Biden for logistics issues 3years later. Anyway the service department was very nice and they had the part needed, It was installed and me and my truck were our way after a couple hours.

Ok experience but the salesman was worthless however the finance guy was excellent. Had to take the car back to get washed and detailed well that took five that right five hours. Salesman said they were overwhelmed that day but when I went out back I was the only one.

Pros: My salesperson Gordy was very respectful, friendly and professional. We didn't feel pressured and were given as much time as we wanted to examine my 2022 Ford Edge ST and ride around in it. I absolutely love my car and this dealership was the only one that had EXACTLY what I wanted. The other associates I encountered were all friendly and welcoming. My 2022 Ford Edge ST is perfect and has everything I wanted. Cons: I did a lot of preliminary research and used the financial calculator/estimator on the Ford corporate website and JSF's website before going in to get my new Ford Edge ST and was shocked to learn my calculation and estimate was about $250 lower than the actual amount I ending up paying because of fees not mentioned or listed on either website. For example Proc/Doc fee, Rental Charge, etc. I asked if these add ons could be negotiated and was told "no". Don't believe that. On the actual Ford Lease Agreement some of those add ons ARE NOT EVEN LISTED in the preliminary estimate or don't match same. Those additional fees and costs not previously disclosed was my greatest disappointment. Also I didn't like that I had to ask for everything I signed as I was signing it. I know this is the digital age but that is something I am entitled to without having to keep asking. I got everything I asked for in the end but I should have been offered it in the beginning. The digital signature for the lease agreement even says I agree that I was provided the agreement before signing but I still had to ask for it BEFORE I signed it digitally. Also, BOTH Ford AND JSF pulled hard inquires on my credit report when only one or the other should have. I would still recommend this dealership to others but overall they need to be more transparent about 'added on' fees and costs including negotiable add-ons, not posted on Ford's website and the dealership's website so that consumers like me can make fully informed decisions about their budgets. The dealership has the information that should be disclosed on their website. Everything else went so smoothly, but the consumer should not have to be shocked into reality when they are ready to sit down and lease or purchase the vehicle.

Salesman was very good up front and felt like a fair deal was established by both parties. After sale was complete, called salesman on 3 separate occasions to obtain additional details about vehicle and all 3 times salesman was not very engaged and did not seem interested is speaking. Said he would get back to me with information I requested and have heard nothing back to date. Salesman was younger so I would be inclined to visit dealership again but will certainly be asking for someone with a bit more experience in dealing with customers if I decide to do any future business here.

~11/28/18 I brought my Ford mustang in for a simple brake inspection. All was well until I noticed my back left ALLOY rim had a giant gouge in it. Keep in mind, this was not a simple scratch it was a large cut, as if you took a hatchet and hit the rim with it. Long story short, Ford denies the damage and I'm left to foot the bill of a $190.00 rim. I won't be coming back here and I DO NOT recommend you bring your vehicle here, unless of course, you want to leave with more damage than you came with. I was offered a free oil change to satisfy my issue, but that equates to about a 25 dollar value? No thank you, it's gonna take a lot more than that to fix my rim. Update 1/8/19: After filing a complaint with the BBB I was contacted directly by the location manager. Shortly after we were able to reach a resolution in which my rim was repaired to my satisfaction. This was originally a 1 star review. It is now 3 stars due them eventually repairing the damage. Though this shouldn't have happened in the first place, and I am still leary to return.

Beware: Bait and Switch deals. They advertise far lower than the actual price. I drove 45mins to this dealership, because a co-worker recently picked up a 2024 Ford Lightning Platinum lease deal and the terms were very attractive, making me think about getting one. The dealership he got his deal doesn't have the color/options i wanted in a vehicle on the lot, so i searched for dealerships with one in stock, so i could see it in person took the 45 minute drive after confirming it was on the lot over the phone. The sales person Hunter was awesome, great guy to work with on showing the vehicles, but the numbers advertised don't match what they are really selling them for. The lease numbers were directly from Ford website for this dealer's vehicle, so i expected them to lineup and possibly be negotiable some since my co-workers deal was a better deal. Asked for the exact numbers listed on the Ford website for this dealer and the sales manager came back with numbers over twice what advertised and said that is the lowest he can go. Straight up bait and switch advertisement. Website says $483.42/month 36/10.5k $8219 down. Dealer came back $972 with 10k down for the same 36/10.5. Was a waste of time. Edit: 5/14: After a dozen attempts to reach me since my visit to the dealership, i took the time to respond to one of the Sales Managers emails, but this turned into a waste of time also. I asked clearly could you explain why the advertised price for the truck is not reflective of the numbers i was given. They just sent me a link to generalized ford lease stuff and told me it includes a discount that this vehicle doesn't qualify for and that is why the numbers are wrong for a lease. So apparently they need to work on advertising factual information instead of misleading people with bait and switch.

Bought a used truck from them. Of course with the truck being used it is expected to have some scratched and dings which i was completely ok with. I end up buying the truck and they do one last detail before sending me off with it. About a week and a half later I wash the car(myself at home). As I’m doing so a million more scratch appear as well as a bluish purple color coming off with them, almost as if they used some sort of paint to help make it seem like there were a lot less scratches than there rlly were. I’m very disappointed with the dishonesty shown from this dealership.

I'm actually disappointed to leave this unfavorable review. I purchased my Hybrid Maverick Truck in February. There were some issues that followed, which were taken care of by the dealership post purchase, so I did not post an unfavorable review, at that time. I recently found out that one of the key fobs they gave me was to another vehicle, not mine. I contacted the salesman Matthew and his only option was for me to return to the dealership with both key fobs and my truck, so that the key fob could be reprogrammed. I explained I live no where near this dealership and would be a 3 hour trip for me. I asked for the repair to be completed at a dealership near me and the answer is negative. I've contacted the service department via the website as well and no response. I was in sales for many years before I retired, and at my own expense did all I could to make my clients happy when "I" made a mistake. I've also recently discovered that the AM/FM antenna is missing. You think I should ask about that too? Caveat emptor! (Buyer beware)

I took my 2020 f150 in due to the engine light coming on. With only 22315 miles. The dealer contacted me and informed that both catalytic converters were bad. They have to order new ones and was told that they are on backorder. They told me it was okay to drive until the cats arrive. So I went to pick up my truck and noticed the front carpet and floor mat was covered with dirt along with a filthy steering wheel. Not a happy camper. (Update)Thank you for offering a full detail but I detail my own vehicle. My question though is this, how and why can both catalytic converters go bad on my truck with only 23k miles? This doesn't make sense to me. Did you check the O2 sensors and or check for a vacuum leak? Help me understand. New update...8 months and still waiting on the CONVERTERS . WOW!

Giving a 2 for the simple fact that the initial sales process was great. However, after you are over the curb and need something accomplished from a "we owe" they are terrible at responding and coordinating. First - their detail department is ABSOLUTELY HORRIBLE. Bought a used Expedition, the car went through detail THREE times and I still had to have it cleaned elsewhere after the sale. During the sales process they had buffed the edge of the Expedition with some cleaner that scratched and faded the trim piece. they promised us a new trim piece and trying to get back in to have this piece installed is like pulling teeth. We were told to contact the body shop manager, we did. we needed a loaner since this is an all-day process, we were then told "contact sales" for the loaner. We did, to only be told "let me find out" and then left on read over and over until we reach out. The lack of communication for their commitment AFTER the sale is horrible. Do not recommend this place unless it is strictly for the sale and you need nothing more after that. If you have a "we owe" get it done before the sale!!

2 vehicles in 2 years. One of those was a 2015 Ford Focus. At the time we were sold the vehicle, Ford, the dealer and sales people knew about the transmission issue. Every attempt to have the dealership work on solving the problem resulted in no action and in one case, being told to "see them in court". 5 clutches in 5 years on an automatic transmission. The service department, Beverly especially, is the only reason I still use them. I joined the law suit against Ford and was awarded a buy back. I did not get a full refund, but far more than I would have received trading it in or selling it. We chose another dealer and purchased a vehicle when we turned in the Focus.