Customer Reviews

David and the service team are a scam $227 to tell me a simple starter has failed ???? Lied and first said it was the battery then switched up to the starter also said starter replacement needed reprogrammed quoted $1300 starter replaced for $65 in .5 hr please run far far away from this incompetent dealer I wouldnt even purchase from this dealer these guys should be working at take 5

We scheduled an appointment for our “quick” lane service (oil change and tire rotation) and ended up waiting over two hours for the work to be completed. The service technician we dealt with was not particularly helpful. We were shocked, because our prior experience with the service department had been very positive. We will consider other options in the future.

I did an internet search and look for a car and found these guys. I found my vehicle somewhere else but now 3 weeks later I am still getting text messages phone calls and emails from these guys and when I told him to stop they asked like something's wrong with me wondering why I'm upset well I'm upset because I don't like anybody blowing my phone up especially people that I've told that I don't want to talk to and I don't want to do business with. Somehow they think that aggravating you to death is going to make you want to buy a vehicle from them but they have a completely backwards and that's why their entire lot is full of 24 and 25 that they can't sell and that's why they're being so damn desperate is because for the last 2 years at least they've been making extraordinary incomes as they bump the prices up and up and up and give you less and less and less but these morons won't even take no for an answer and they invade your privacy and then want to make it sound like something's wrong with you because you don't want to talk to them so I say close the doors and let you sit on every vehicle you have forever until you go bankrupt because you're nothing but an aggravating part of a society and another place that nobody trusts

Never again.

The initial experience at Jarrett Scott Ford Plant City was fantastic. We made an appointment to test drive a used Tesla Model 3. Staff was friendly, our rep Branden was kind and did a great job. We test drove the vehicle and negotiated a price that was very close to what we wanted to pay. My wife and I had two other vehicles to look at and advised we would let them know. That evening we left a message and sent an email advising our interest in the vehicle, and made a few requests. This was after hours and they are closed on Sunday. Monday morning a manager named Al communicated with my wife and they came to terms on the vehicle. We were advised that there were other potential buyers for the vehicle and asked if we could put down a deposit. We advised we would be happy to do so. Al then asked my wife to email him her credit card info. This can not be standard operating procedure. A company the size of Jarrett Scott must have a more secure electronic data procedure than "email me your credit card info" We advised that this was not secure and we would provide the info if he wished to enter it into a secure system an make a charge. Al stated he was unable to do that at that moment but would mark the vehicle as sold and that he had received a deposit. My wife and I took off work early and began the hour long drive to pick up the car. 1/2 way through our trip Al called and advised the vehicle had been sold to someone else. The most upsetting part was his attitude and complete lack of ownership of this issue. He was short, unapologetic and stated he had no controle over other sales staff. They did not negotiate with us in good faith and sold a vehicle that had already been committed to us. Al did advise he wold be willing to show us some other vehicles, he did not apologize for the situation or offer to meet the price we had agreed to on a similar vehicle. We would have considered looking at something else had we been treated better after a vehicle we had made an agreement on wad sold out from under us.

Do yourself a favor spend your money somewhere else its not worth your time and headache. They will lie and sell you a defective vehicle. I have the truck for 45 days of that 15 spent waiting to fix a leaky ac well that they fixed Also rear diff pinion seal is leaking "they fixed it" by cleaning it that is first time i ever heard how you fix a leaky seal. Guess what its leaking again, and ready to go back to a shop. Im not going back to this place again I wish there was a 0 star

Really disappointed and will not buy another vehicle from Jarret's. I bought a 2016 mustang gt and a 2022 f150 xl stx package treated me trash and don't honor a paper contract. Wait by the holidays it will be revealed. They allow there mechanic/drivers to synced a employee phone/device into my/customers vehicle. That's a breach of privacy the body manager poorly didn't believe me sent pictures he went to confront the guy. He then answered yes I hooked up not even caring that he now has access into my phones stored into ford sync. This will be a huge corrupt exposure. 20k repair they forgot my antenna and just used a black marker to fix the seat they damaged. Poor poor sales and service. This dealer is full of under going self going pricks and ford become a true piece of crap company. There doors will be permanently closed at the end of 2025. Cypress lanes sold the alley and moved scared away for hiring me and then calling me saying I had a check go to work drive 45 minutes and maryfran just said we don't need you any more cypress then sold to change to incredible bowl. I want ownership from this new owner Alex Smith the head mechanic is a undergoing fatass. He will be fired for smoking weed and doing whatever but I get fired and I have a clean record florida bar needs to come to my house and just pay me out from not making this government go down completely.I had a 1.2 million dollar hospital bill from Lakeland regional this country needs to help me or I'm running the country with no one's say. I will pray God to end it all. I want to run this country for the 1 power 1 ruler of thr world puttin is a a fearful man but he's just like me 5'9 but I'm a true man of strength and will of God and the almighty.Suncoast repo the truck lied to just quickly sell it lied and said never was in a accident clearly its been hit in the front end again from the repo agent took it at 5 45 am march 2024 when it was paid off on 10/24/2023 its in the system then bank messes the 20k work up and messes front bumper up and more goes wrong when it's goes it was repaired right tow it and broke stuff taking it back to the repo placr in aubrundale and thry drove it around in orlando and then sold in tampa makes no sense this is a heist theft ring and i need paid out. This is corruption. Hit a light pole at 47 mph insurance claim but not one airbag deployed. Insurance had me drive it to a repair shop after truck was home to decide. Liberty mutual had me drive to there repair shop and they wanted tot total it out joe Hudson repait This needs fixed bank wants to sue for 20k when they took it and wouldn't agree to even adjust thr loan if it was there just says i owe and I'm I'm going to Chevrolet or dodge at least the dealer would sit down and help trace these scam rings and bullshit. If this goes world wife ford looses a big foot in safety on the road. Ford has lost out with good service and quality of work not just rushing and saying 16 days when truck took until September 20ths nearly 3 months.

Set appointment for 8am oil change, the works. Was told expectation was to leave it all day. unacceptable. Why would someone make an appointment to leave it all day, I'm not a walk in. Took 4 HOURS!! DEFINITELY NOT ACCEPTABLE.

Had a great experience buying a brand new 2023 f150 back in October of last year. But then the tables have turned the truck is a lemon. When I came home from vacation there was a big oil leak from the rear seal. The dealer took it in for service to fix the issue. They called 5 days later the truck is ready but when I got there the truck was in worse shape than when I dropped it off. When I took it for a test ride the truck stalled leaving me rolling back to the dealership. Then they take it back for an hour and say something was unplugged then I take it again the engine is making weird noises and I left the truck again and had to make the 2 hr trip home again. After the weekend I pick it up on a Monday in the morning don’t think much of it then it runs fine when I get home. The next morning the car runs fine until I get on the highway and the truck misfires again. The truck never had misfiring issues until it went to that dealer when they fed up the truck. Then when I pull into my house there is a big puddle of oil after they apparently fixed the oil issue. I called them and told them about the issue and David our service advisor was ignorant and told us to go someplace else even though they are the ones who caused this mess. Do not go for service here and now I have to look for a new car because after 13000 miles this car went to sh!t because of them.

ZERO STARS FOR THE SERVICE DEPARTMENT AND FOLLOW THROUGH OF MANAGEMENT. The service department at Jared Ford Scott is a nightmare. Transmission issues with the Ford F150 and apparently only one transmission tech at this location. Multiple service appointments made. Show up for scheduled appointments after driving for almost an hour and taking off from work, only to be told the transmission tech is out again. Reschedule the appointment. Parts take forever to come in. Tech and service always say they are going to call you back within the next couple of days. You never hear anything, just left hanging. The person scheduling the appointments is frustrated because there is no communication between the scheduler and the service department. Brought truck back for same issue after a lengthy and costly repair. Same issues with F150. Showed up for appointment and transmission person is out yet again. Make another appointment. Show up and transmission tech is out again. Ford Company supervisors knew the transmission person was going to be out – they should have hired a temp person or a part-time tech to cover the department. Come back for another appointment. Finally getting somewhere. Service Rep tells me parts are ordered, will only take a few days to come in. Says he will call me back on Monday. Never calls. Call him back and now the transmission guy is going to be out for several days. Call back after never hearing anything. Transmission guy is still out. The service rep stated he will call me back to reschedule. Never called me back. I call back and now the service rep is no longer working there. Call the service desk to find out what is going on. Now Forid is telling us that there is no record of repair. No record of any parts ever being ordered. There are NO notes in the system, telling me I must bring the truck back, leave there all day and start from scratch to be diagnosed again. This back-and-forth yo-yo from the service department has been going on for multiple months and F150 is still not running right and now I have to take more time off from work to be diagnosed yet again. How can there be no service notes in the computer for my account and no parts ordered when the rep spoke to our insurance company. Now being told David is taking over our service needs. Called back and asked David if Ford would provide a rental car for one day for the inconvenience of having this diagnosed for a 3rd time with the transmission department for the same ongoing issue. Probably not he says, “someone has to pay for the wear and tear of the vehicle and the mileage for one day.” Is Ford that worried about their profit margins and the bottom line that they can’t eat the cost for a one-day car rental for something that should have been addressed and repaired months ago. And for multiple cancelled appointments when you show up, after driving up all the way to Plant City due to months of ongoing staffing issues. Where is the supervision of the service departments. This is the worst level of customer service, follow-up, and management I have ever seen. It’s how you handle situations that make customers return, and Ford is failing miserably in the repairs/service department. I am just dumbfounded by the way customers are treated here. Stuck between a rock and a hard place.

I bought a brand new 2020 Ford edge. I took the extended warranty. Now three and a half years later I'm having fuse problems. This is the second time in less than six months the vehicle is back at Jarrett Scott. They give me the run a around it's been there since Wednesday and they haven't even looked at it. It's one of those new style engines with echo boost. That's the engine Ford is having trouble with. Don't do business with Jarrett Scott they are not honorable people. They are trying to get out of their responsibility. I'm sure they will not answer this posting. Once again don't do business with them.

My experience was not good because there was something I specifically asked for which was the combination lock keypad to be connected to my truck and I was promised and confirmed that that had been done and everything was done, but when the truck was delivered to me it was not done and they explained that they would come back and connect it and then they didn’t come back and then they said they couldn’t come back after promising me they would come back, and then they said I had to do it myself. What? After having them already confirmed that it was connected and after having spent all that money, and having paid in cash for the truck and they didn’t even connect the wireless keypad door lock, now I have a date at my local Ford dealer not from Jarrett Ford where I bought the truck a month out to get that combination code keypad connected to the truck, as a businessman I know to double check and triple check to make sure are done before I sign away on anything but since the truck was delivered to me and in front of my driveway I wasn’t going to make them drive all the way back I’m just too nice a guy I guess that’s why you can take advantage of me sometimes and I guess that’s what happened anyway thank you guys for telling me you did something that you didn’t do I guess if you were just honest with me and said you didn’t do it then I could’ve said maybe wait or I could’ve come there I don’t know but I knew it was going to be like this and that’s why I asked many times if you had everything done especially with the combination keypad.

Don't bring your vehicle here to get it serviced I've now been there twice and still haven't gotten the first issue that I brought it there to begin with fixed. Instead they do a bunch of other stuff to it and then tell me that another person's going to have to look at it the next day. I will never return

Traded a really nice weekend sports car to get another truck for my business. Truck was supposed to be Ford certified but with all the problems I don't see how. I am now several thousand into the truck with a new transmission, new brakes, a/c issues, and more. Lucky for the dealership I am out of warranty. Think twice about any used vehicle they sell. I wish I had looked and asked around more.

Very poor customer service, not trustworthy dealership it has terrible internet sales and in general bad place to buy a car

Don’t let this dealership fool you, they are no different than all the rest. Money is the only motive. After what seemed like an eternity of negotiating one of their vehicles to a a fair price, I was happy with the transaction. I was told the vehicle would be detailed and filled with gas multiple times while all the financing was being taken care of. In that time, their financing dept added a GAP insurance policy to the deal without my knowledge which greatly increased my monthly payment. This was later discovered once I had already left the dealership. Their excuse? “Oh well you signed the contract!” Whatever helps you sleep at night. And to top it off, when I went to drive home in my new vehicle, the car read “0 miles to E”. After being told 3-4 times it would be filled with gas, I was then told “oh we gave you too good of a deal to fill it up for you”. They really let $50 in fuel ruin the entire transaction. It’s not about the money, it’s about the principle and doing good business which they clearly know nothing about. Jarrett Scott ford! Money hungry dealership, just like all the rest! Oh and did I mention they posted my trade in for $10k more than they paid me? Do yourself a favor and find a car somewhere else

Take too long for service

Fue lo peor porque el viernes 29 de diciembre del 2023 vi su anuncio de una ford 2021 en $50,989 modelo 350 color blanca y me dicen cuadramos numeros el martes dia 2 de enero del 2024 que fue hoy y me dice el tal Hugo que el precio es $53,454 por 4 dias de despedida de año incluso hasta le cambio el precio al anuncio oh sea no se puede confiar en este Dealer porque no tienen palabra de hombre ni de comerciante tampoco y yo con la evidencia de su anuncio son falsos