Customer Reviews

Quickick Lane,I bought this truck here and the service people are the biggest liars there are and be careful with these people, they say one thing and charge you other things, be very careful with this service person.😡😡😡The service people where they fix the cars are not worth any stars or zero stars?

Purchased a new defective 2024 Ford Mustang last week. Drove for 5 days until it was returned for a replacement. I tried to call them today and was told to find another dealership to business with and refused to take my call as I am taking them to court next month for recovery of dealers fees. I paid cash for the vehicle and they now do not want me in their facility. I can't wait to talk to the judge. ALL BUYERS SHOULD DO BUSINESS ELSEWHERE...THEY ARE A JOKE.

Called to make an appointment 2 weeks ago, stated trucks lifted need 2 front hubs…. “Ok great, appointment set for Friday at 7, show up, “oh we can’t do this cause it’s lifted” waited 2 weeks when I could have done it myself they sold me the parts tho guess that’s cool…

Walked in and asked if I was handicap when I parked in a handicap spot. I’m a handicap vet with tag.

Worst service advisors I have ever delt with that service department is a real stealership

Only thing worse than their service are their excuses. Take all day to change oil or swap tires. No punctuality or sense of urgency…or regard for customer needs.

Don’t go here. Terrible service rude employees. Nobody seems to care to help. Very bad attitudes. I would never in my life waste my time coming here

Facts 1. Car listed on line for 74k 2. Car sticker on line for 74k 3. Online advisor said 84k, no one sells that car for MSRP 4. 74 doesn't equal 84 5. Bait and switch 6. Sadly disappointed 7. Becareful here

I have waited until now as I was not so angry. I have been taking my car to be serviced for many years, even when I had a Toyota. However, I was not happy when it took all day for my last appointment. I believe if you have an appointment, you should be taken care of first. I have always been able to leave my car at 7:30 or 8:00 and have it back by 12:30 or 1:00. I only work part-time and go home at that time. This last time you had my car until 4:30 and had the nerve to call me at that time about something I might have had done had I been called earlier. At that point all I wanted was to get my car and go home. I have waited until now so that I could rationally tell you my feelings. I was very disappointed in your service!!

This business took my trade gave me 8500$ and it was on their lot in less than a week for 17k$ there was very little could have done to prep it. I guess they needed the money to keep in business good job Jarrett ford plant city wonder why you get a bad reputation. I have a mutual friend who knows a manager at another Jarrett ford in Davenport wish I would have went there karma is real and I hope plant city Jarrett ford get theirs soon. I am not one those people that complain just to complain this dealership totally screwed me over and I don’t somebody else to trust them. Also the vehicle I purchased has a vibration in the wheels and didn’t show up til u get over 65 mph. And I trust their certified pre owned inspection. This place stinks

On Monday September 11th I contacted sales representative Hugo Gardin with Jarrett Scott Ford Motors for information on a used 2020 Ford Edge vehicle listed on the internet. I originally found the vehicle advertised through CARFAX online search for a discounted sales price. He assisted me with the sales negotiation of price and financing options but had to discuss the final pricing with Sales Manager Jeff Camara. At first Jarrett Scott Ford did not honor the sales price listed by a third party. They claimed that the list price had misleading information. After the final negotiation we agreed on an out-the-door overall cost with and without financing options. Being that I live in another city, I was waiting for the final contract and to send a deposit to secure the vehicle. While working and in between conference calls, I was unable to sign a contract and send the deposit to secure the sale. The vehicle had been sold during the duration of negotiations which was only a couple of hours. I received this information via text messaging. Not even the courtesy to contact me directly and apologies. After feeling betrayed and misled by such poor salesmanship this has only proven that Jarrett Scott Ford does not offer “Good Faith” during the sales process to any customer. No one should ever do business with such a dishonest company.

Made an appointment for an oil change 3 days ahead of time and drove 18 miles only to be told that my appointment was not in the system and I could either make another appointment or wait 4 or more hours for the oil change. What a poor service department.

I purchased 2020 Ford Expedition my salesman was Cameron Caldwell. The vehicle had a cracked driver tail light salesman assured me that not only would they replace it but they would have a loaner vehicle to come pick it up and fix the light and bring it back due to the fact that I work for a utility company and I have little time off. After the cell I contacted them three separate times twice the salesman was off that day and when I finally got a hold of him he told me they had no loaner vehicles and that I would have to bring it in to get it fixed. That he had nothing else to do with it he was not only rude but a out right liar. Extremely poor customer service if you're looking to buy a vehicle go somewhere else they're a disgrace to the Ford Brand

A $1,000 manufacturer's rebate was errantly left off of my original buyer's order. When the error was discovered, instead of crediting me with the rebate, the dealership created a revised buyer's order two days after the sale with a higher sales price and kept the rebate for themselves. Imagine my delight if they would have credited me with the $1,000 that they left off of my buyer's order. I would have been a customer for life. Instead, they used typical car dealer tactics to swindle their customer. Now, I'll let everyone I know not to deal with any Jarrett dealership.

I was very excited to trade in my old 2004 car for a 2015 Toyota Corolla. I saw the Corolla and and test drove it and immediately wanted to purchase. I told Michael Shelburn (person who sold me the car) that I’m waiting for my bank to send the check and I look forward to signing the paper work. Shelburn then continued to call me everyday asking if the check arrived. After some time with the car I noticed why he was so insist on me paying for the car as quickly as possible. Their are SO many things wrong with this car. I reached out to Shelburn about my issues with my wheel and was told I would have to pay to get it looked at. I’ve had the is car for less than two years and problems keep arising. I understand cars eventually need repairs but it’s so evident Plant City Ford wanted to get rid of this car. It’s so unfortunate because I really was looking forward to owning a Toyota car.

Awful experience, rude arrogant management team, and if you are a woman be prepared to be man-splained. ZERO stars, go somewhere else.

After they get your money, they dont care about you one bit. Got nothing but a run around with the we owe that at this point I cant be without a car so its pointless. Sales portion was great. Every single other department is absolutely terrible. From detail department washing the car 3 times to service giving the run around. Never Ever Again.

I know people read my reviews. This going to hurt Jarrett Ford plant City If I could put zero stars I would worst customer service I've ever had in my life charged me $150 for labor to tell me that it was going to be $1230 to fix my extended cab doors only took it there to have the battery replaced and that was even expensive. 175$ thanks Mike, you're the best Don't need your discounts. Thanks anyways