Customer Reviews

On Monday September 11th I contacted sales representative Hugo Gardin with Jarrett Scott Ford Motors for information on a used 2020 Ford Edge vehicle listed on the internet. I originally found the vehicle advertised through CARFAX online search for a discounted sales price. He assisted me with the sales negotiation of price and financing options but had to discuss the final pricing with Sales Manager Jeff Camara. At first Jarrett Scott Ford did not honor the sales price listed by a third party. They claimed that the list price had misleading information. After the final negotiation we agreed on an out-the-door overall cost with and without financing options. Being that I live in another city, I was waiting for the final contract and to send a deposit to secure the vehicle. While working and in between conference calls, I was unable to sign a contract and send the deposit to secure the sale. The vehicle had been sold during the duration of negotiations which was only a couple of hours. I received this information via text messaging. Not even the courtesy to contact me directly and apologies. After feeling betrayed and misled by such poor salesmanship this has only proven that Jarrett Scott Ford does not offer “Good Faith” during the sales process to any customer. No one should ever do business with such a dishonest company.

Made an appointment for an oil change 3 days ahead of time and drove 18 miles only to be told that my appointment was not in the system and I could either make another appointment or wait 4 or more hours for the oil change. What a poor service department.

I purchased 2020 Ford Expedition my salesman was Cameron Caldwell. The vehicle had a cracked driver tail light salesman assured me that not only would they replace it but they would have a loaner vehicle to come pick it up and fix the light and bring it back due to the fact that I work for a utility company and I have little time off. After the cell I contacted them three separate times twice the salesman was off that day and when I finally got a hold of him he told me they had no loaner vehicles and that I would have to bring it in to get it fixed. That he had nothing else to do with it he was not only rude but a out right liar. Extremely poor customer service if you're looking to buy a vehicle go somewhere else they're a disgrace to the Ford Brand

A $1,000 manufacturer's rebate was errantly left off of my original buyer's order. When the error was discovered, instead of crediting me with the rebate, the dealership created a revised buyer's order two days after the sale with a higher sales price and kept the rebate for themselves. Imagine my delight if they would have credited me with the $1,000 that they left off of my buyer's order. I would have been a customer for life. Instead, they used typical car dealer tactics to swindle their customer. Now, I'll let everyone I know not to deal with any Jarrett dealership.

I was very excited to trade in my old 2004 car for a 2015 Toyota Corolla. I saw the Corolla and and test drove it and immediately wanted to purchase. I told Michael Shelburn (person who sold me the car) that I’m waiting for my bank to send the check and I look forward to signing the paper work. Shelburn then continued to call me everyday asking if the check arrived. After some time with the car I noticed why he was so insist on me paying for the car as quickly as possible. Their are SO many things wrong with this car. I reached out to Shelburn about my issues with my wheel and was told I would have to pay to get it looked at. I’ve had the is car for less than two years and problems keep arising. I understand cars eventually need repairs but it’s so evident Plant City Ford wanted to get rid of this car. It’s so unfortunate because I really was looking forward to owning a Toyota car.

Awful experience, rude arrogant management team, and if you are a woman be prepared to be man-splained. ZERO stars, go somewhere else.

After they get your money, they dont care about you one bit. Got nothing but a run around with the we owe that at this point I cant be without a car so its pointless. Sales portion was great. Every single other department is absolutely terrible. From detail department washing the car 3 times to service giving the run around. Never Ever Again.

I know people read my reviews. This going to hurt Jarrett Ford plant City If I could put zero stars I would worst customer service I've ever had in my life charged me $150 for labor to tell me that it was going to be $1230 to fix my extended cab doors only took it there to have the battery replaced and that was even expensive. 175$ thanks Mike, you're the best Don't need your discounts. Thanks anyways

Worst vehicle purchase experience I have ever encountered

Absolutely the worst dealership in my area. HORRIBLE SERVICE DEPARTMENT. I ended up taking my car in limp mode to Lakeland Ford and have been a customer of Lakeland Ford ever since. I have bought 3 trucks from Lakeland Ford since my bad experience with Jarrett Scott Ford. FYI, Lakeland Ford gives a lifetime power train warranty on every new vehicle they sell.

Dropped my truck off Monday morning to have work done. Told them I wanted a tune up and 2 new tires. They instead did absolutely nothing to my truck and said that my money would of been better spent changing my caliper rotors and brakes. The "advisors" exact words were "Your brakes are at 0%. Very dangerous." When inspecting my brakes myself this is what I find. Almost 80-90% of the brakes left. The manager I spoke to was kinda, Chris was his name. Having an advisor that straight up lies to customers is unacceptable.

Very shady service department brought my vehicle in for warranty and recall work went to pick up vehicle after the service department told me it was ready and the issues still weren’t fixed then a day later I got a text from them saying my battery was bad after talking to service found out that someone at the dealership had swapped out my one year old 250$ good battery for a battery that was from 2019 and was completely dead and the dead battery was a Walmart everstart battery which I haven’t even been to a Walmart in over 7 years then I had to beg the dealer to replace my battery that was stolen while in there possession then they put a very cheap 99$ battery in my car also they performed a recall on my rear suspension then claiming that I needed to pay for the alignment after and when I finally got my car back my wife could hardly keep the car on the road due to the front end alignment being way off and before I brought my car in it drove perfectly straight STAY AWAY FROM THE SERVICE DEPT VERY SHADY PEOPLE ps.but they do have an awesome car sales team

A Dishonest dealer, I called in advance to check pricing on a vehicle and was told that Mike would get a manager and call me back shortly. After waiting for 50 minutes I called back to get an update and was told that the vehicle just sold. When I arrived at the dealership I saw the same truck on the lot(not sold), I did not tell them that I called previously and I tried to work a deal on the out-the-door price on the vehicle. After back and forth we did not come to an agreement due to a low-ball offer on our trade in and the additional fees. The Truck was listed as $33,000 but went to almost $40,000 when they added their fees. When I informed them that I prevously called and was told that the truck was sold they called me a liar and that I was just "trying to start trouble" by the manager. I was just trying to negotiate a deal in person and was met with extreme unprofessionalism. Do not go to this dealer, like most dealers they are predatory. All I did was ask to agree on a out-the-door price before we discuss financing and trade-ins and was told that I am trying to structure a deal incorrectly. Also, I confirmed that the truck was the same truck discussed on the phone, it had the same stock number.

Made an appointment for an oil change at 9am. When I arrived I was informed it would take roughly 2-3 hours before they would even take the car to the back and start working on it, then another 1.5 to 2 hours to complete the oil change. That would make it about 4-5 hours total at the dealership for a simple oil change. What’s the point in making an actual appointment if it’s going to take 2-3 hours before they even touch it for just an oil change. At this point it would probably be better to just do a walk in system, get rid of your so called appointments. That’s not an appointment at all. Seems like all they want is your money, and to waste your time. Unacceptable, I don’t recommend them

Service beware!! They will lie and attempt to cheat you via service. Bad customer service, bad experience, and my review was honest. The bad part is they will blame the customer for the bad honest review , as they attempted this morning in a phone call ; regardless of the fact of verbally insulting the advisor after they attempted to cheat me. And in turn was threatened by the so-called advisor . we will never return to this cheating dealer!!

Old fashion car dealing. Was told by the salesman when I said I needed the price that was in the newspaper. The answer from the manager was no and I’m done with this guy.

Worst service experience ever. Beverly Cannon is not to be trusted. Asked why work was not done as clearly stated on the work order answer well it costs 150$. Didn't ask how much asked why not done. She said bring it back we will fix it. Did not fix it. Will never be back as car care professionals have advised me " sounds like a scam". Told one owner that work was not on work order, guess what she read it to me off the work order TODAY! Guess that's how you treat the senior citizens in Plant City.

Took my vehicle to Jarrett Scott Ford in Plant City on March 20, 2022, as I had a check engine light. Code reflected it was the heater control valve that needed to be replaced. Jarrett Scott did not have that part in stock but could get it in later that day and for me to bring my vehicle in the following day. I was quoted that it would be three hours of labor along with parts, shop supplies and taxes. On March 21, 2022, I took my vehicle back to Jarrett Scott to have these repairs resolved. They had my vehicle in the shop for a total of two hours and charged me for three hours of labor. I did not discover this until after I had swiped my card. The service advisor, Justin (who was fantastic, keeping me updated throughout the service repair) is new and was apologetic and said he would have the manager call me back to discuss the extra hour of labor that I was charged. Later that afternoon, Chris the service manager called me to state since I was quoted for three hours of labor that’s what I was charged for. Said it did not matter that they completed the job in two hours as “they are in the business to make money!” While I may purchase another Ford from a dealership, Ford will never service my vehicle again. This is the third Ford dealership in the area that does nothing but screw over their customers. **Update** Issue has been resolved, chocked it up to miscommunication